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Cheng Crowns
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Recorded Session
Recorded Session

230 - International Oral Presentations

Saturday, May 24, 2025
8:30 AM - 10:30 AM MDT
Location: Colorado Convention Center - Four Seasons Ballroom 3 & 4
CE: 2 CE Hours
Recorded Session
1-Understanding Emotions Through Clues
patients seldom verbalize their emotions directly and spontaneously, tending to offer clues instead
Facial Expressions:Observe the child’s facial expressions. Frowning, furrowed brows, or downcast eyes can indicate anxiety or discomfort.
Body Language:Notice the child’s posture and movements. Tense or withdrawn body language may suggest fear or nervousness.
Tone of Voice:Listen to the tone and pitch of the child’s voice. A soft, hesitant tone could be a sign of apprehension.
Behavioral Changes:Pay attention to any sudden changes in behavior, such as becoming quiet or unusually restless, as these may be indicators of distress.
2-Active Listening
Active Listening
Attention
Clarifying
Undisturbed
thoughtful feedback
3-Patient-Centered Responses
A child expresses fear about the dental procedure.
caring and personalized approach that prioritizes the patient’s emotional and psychological needs
Response: "I know this seems a little scary, but I’m here to make sure you’re safe and comfortable. Would you like me to explain what I’m going to do, or would you prefer to hold onto this toy while we start?
A child seems unsure and hesitant to open their mouth for the examination
Response: "It’s okay to take your time. We can start whenever you’re ready. If you have any questions, I’m happy to answer them."

Learning Objectives:

  • Understand the Role of Empathy in Pediatric Dental Care Learners will be able to explain how empathetic communication and behavior enhance patient trust, reduce dental anxiety, and improve cooperation in children.
  • Apply Empathy-Driven Strategies to Build Trust with Pediatric Patients and Their Families Learners will be able to implement practical techniques to foster a supportive, trusting environment in clinical practice, promoting positive long-term dental habits in children.
  • Identify Key Components of an Empathy-Based Model in Pediatric Dentistry Learners will be able to describe the essential elements of an empathy-centered approach, including active listening, emotional validation, and age-appropriate communication.