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Practice Management

377 - Does Utilization Of Dental Communication Software Affect Patient No-Show Rates?

Saturday, May 24, 2025
2:00 PM - 2:15 PM MDT
Has Audio

    Presenting Author(s)

  • Abayomi Layinka, DMD

    Pediatric Dental resident
    Children’s Hospital of Michigan -— Detroit Medical Center, Detroit, MI
    Royal Oak, Michigan, United States

    • Program Director(s)

  • KP

    Kristen C. Ponichter, DMD

    Children's Hospital of Michigan
    Hazel Park, Michigan, United States

Purpose: Weave, the dental communication software in use at the pediatric dental residents’ clinic was implemented on 02/28/2023. This retrospective study was designed to assess the effectiveness of dental communication software in reducing patient no-show rates.

Methods: Data was obtained from the database of Dentrix, the dental charting system currently in use in the clinic. The rates of failed appointments the year before and the year after Weave was implemented was evaluated.

Results: Between February 27, 2022 and February 27, 2023, a total number of 57,483 appointments were made and the total number of failed appointments was 1,903. Between February 28, 2023 and February 28, 2024, a total number of 51,271 appointments were made and the total number of failed appointments was 1,641.

Conclusion: Results show that implementation of the Weave dental communication software contributed to a decline in the number of failed appointments. This suggests that the utilization of dental communication software in clinical practice can help reduce the number of failed appointments.